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FULL PAYING PATIENT (FPP)

Full Paying Patient Service (FPPS)

•  Via Full Paying Patient (FPP) service which was introduced in 2007, a patient may receive treatment from a specialist of his choice and enjoy additional facilities subject to availability of existing resources, field of specialty and services in Hospital Putrajaya.
• All FPP patients shall be charged for each treatment provided or procedure performed by the specialists at a very competitive price.
• The hospital policy including visiting hours, restriction on ward visit by children aged 12 years old and below, shall be adhered to by all FPP patients.

Benefits to Patient

• Choice of Specialists
• Enjoy several facilities such as First Class Ward and Executive Ward

 
Conditions to be a FPPS Patient

Agree to pay all medical cost charges by the hospital authorities with signing the Consent Form

Who is Eligible to be a FPPS patient

• Citizens and non-citizens of Malaysia.
• Government employees who choose the FPP Scheme.
• Employee of corporate/private sector in which their employer/organization has agreed to bear their medical expenditure.

 
Services/Specialist Treatment of the FPPS Scheme

1. Outpatient Treatment
2. Admission Treatment
3. Daily Treatment

Scope of service

1. General Surgery
2. General Medicine
3. Obstetrics and Gynaecology
4. Orthopaedic (Including foot and ankle)
   
5. Ophtalmology
6. Paediatrics
7. Anesthesiology
8. Otorhinolaringology ( Ear, Nose and Throat)
9. Dentistry (Oral Surgery)
10. Psychiatry
11. Endocrinology (Paediatric and Adult)
12. Endocrine Surgery
13. Spinal Surgery
14. Rhinology and Sleep Medicine
15. Minimally Invasive Surgery
16. Endoscopy Gynaecology Surgery
17. Patology and Diagnostic Imaging

 
How to obtain the service of FPPS

1. “Walk in” or enquire at the FPPS Counter
2. Referred by a government medical doctor or private  medical practitioner
3. Sending an e-mail us for FPPS information : This email address is being protected from spambots. You need JavaScript enabled to view it.
4. Contact us for enquiry : 03-83124316
   

Registration / Treatment Hours

Working days (8.00 am - 5.00 pm)

FPPS Registration

To register, patient must bring along the following documents :

i. Identity Card/Birth Certificate /Visa/Passport
ii. Guarantee Letter (GL) from the company or insurance company stating their eligibility for the FPPS Scheme.
iii. Deposit
iv. Reference Letter / Appointment Card (if available)

 
Note: Patients who choose the FPPS Scheme should have to sign the FPPS Scheme Agreement Form /Consent Form

Dietary Menu for FPPS Patient

FPPS patients would be served with the menu based on the existing menu for the First Class Ward.

Deposit/Down payment

Patients are required to pay a deposit based on the stipulated rates:

A minimum of RM 3,000.00 or 50 % of the estimated total cost of treatment whichever is higher.

Additional Deposits

• Deposits are to be reviewed daily to ensure adequate balance of not less than RM 1,000
• A letter of reminder for additional deposit will be issued to the patient/ kin from time to time when the balance of the deposit falls to RM 1,000
• Additional payments must be made within 24 hours from the date of receiving the letter of reminder.

Hospital Charges

Patients are required to submit payment upon registration and consultancy as stated in schedule below;

Charges for Registration and Consultancy for Daily Inpatient/Daycare Patient Treatment

Bed charges for patient admitted

Bed Charges for Critical / Intensive Care

Other Charges

Note:

• Patients who have agreed to the FPPS are required to pay before being allowed obtain the prescribed medicine or before given an appointment for repeat treatment
• Receipt of payment will be issued after all bills are paid.

Exemption of Payment

There is no exemption of payment under the FPP scheme.

 
Payment disputes

Any disputes over payments should be in written if verbal clarification is inadequate. However, patients are to make full payment before hand. Disputes that are not resolved will be referred to the Secretary- General, Ministry of Health, Malaysia. Refunds will be making after the approval from Secretary – General, Ministry of Health, Malaysia.

Termination from FPPS 

• In the event that an additional deposit is not received by 12 p.m. upon receiving the letter of reminder the following day, the FPP patient will no longer be enttiled to a FPP service.
  
• Any FPP patient admitted in the Executive Ward for FPP service will be transferred to the First Class Ward for public service.
• All outstanding bills for FPP service must be settled first in full by the FPP patient prior to being transferred to the public service.

Attachments:

File	Description
Brochure FPP (Malay Version)	Brochure FPP (Malay Version)
Brochure FPP (English Version)	Brochure FPP
Borang Setuju Terima Perkhidmatan FPP	Borang Setuju Terima Perkhidmatan FPP
BORANG BERHENTI MENERIMA FPP	BORANG BERHENTI MENERIMA FPP